FAQs

1. What is Kavari Collection?

Kavari Collection is a multi-category online store offering pet products, men’s & women’s clothing, fashion accessories, and lifestyle items — all in one place.

2. Do you offer international shipping?

Yes! We ship worldwide. Delivery times depend on your region.

3. How long does shipping take?

  • Processing time: 1–3 business days

  • Delivery: 7–12 business days (average)

Shipping delays may occur during holidays or customs clearance.

4. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it on our “Track Order” page.

5. Can I cancel my order?

Yes, you can cancel your order within 6 hours of placing it.
After processing or shipping, cancellation isn’t possible.

6. What is your return policy?

We accept returns within 14 days of receiving your order.
Items must be unused and in original packaging.

For full details, check our Return & Refund Policy.

7. Do you offer refunds?

Yes, approved refunds are issued to your original payment method within 7–10 business days after we receive and inspect the item.

8. I received a damaged or wrong item. What should I do?

We’re very sorry for the inconvenience!
Please email us at kavaricollection5@gmail.com with your order number and photos, and we’ll fix it right away.

9. Are shipping costs refundable?

Shipping fees are non-refundable unless the mistake was from our side.

10. What payment methods do you accept?

We accept all major payment methods including:

  • Credit/Debit Cards

  • PayPal (if enabled)

  • Shopify Secure Payments

All payments are fully encrypted.

11. My package shows delivered but I didn’t receive it.

Please check with:

  • Neighbors

  • Your local post office

  • The courier delivery photo (if available)

If still not found, contact us and we will assist.

12. Do you restock sold-out items?

Yes! Many of our products restock weekly.
You can sign up for restock alerts on the product page.

13. How do I contact customer support?

You can reach us anytime at:
📩 kavaricollection5@gmail.com
We reply within 24–48 hours.